CASE STUDY

How Erin slashed unnecessary services by 65% to supercharge profits and capacity without hiring

Discover how Erin transformed time-sucking proposals into a smooth sales flow that earned genuine client compliments.

The client

Named one of the top five UX agencies worldwide, Slide UX helps product and marketing teams create attractive and user-friendly sites, apps, and embedded interfaces.

Headquartered in Austin, Texas, Slide UX operates with a remote US team. Its founders, Erin and Brant Young, work hard to maintain the warm culture of a family-run business.

The challenge

Despite steady growth, Slide UX hit a ceiling. With a stretched team and a founder drained by the sales process, expanding revenue without adding more staff seemed impossible.

The custom nature of their work made hiring daunting, leaving them stuck in homeostasis.

How we helped

The transformation at Slide UX has been remarkable. Thanks to automation, lead handling time has been cut in half, from 6 hours to just 3 hours.

What’s more, clients are consistently impressed by the smoothness of the sales and fulfillment journey. The team has streamlined operations by eliminating unnecessary steps, leading to faster and more efficient workflows which has increased capacity.

The quality of sales conversations has significantly improved too, with better screening and automation for basic information gathering. Most impressively, profits have soared with a 65% reduction in unneeded services.

Result

The transformation at Slide UX has been remarkable. Thanks to automation, lead handling time has been cut in half, from 6 hours to just 3 hours.

What’s more, clients are consistently impressed by the smoothness of the sales and fulfillment journey. The team has streamlined operations by eliminating unnecessary steps, leading to faster and more efficient workflows which has increased capacity.

The quality of sales conversations has significantly improved too, with better screening and automation for basic information gathering. Most impressively, profits have soared with a 65% reduction in unneeded services.

Achieve more, work less

Feel the freedom of a wildly profitable business and enjoy life on your terms

Easily the best investment I made in my business.

Chris Baylis